Frequently Asked Questions
Everything you need to know about your order and our collections.
How long does shipping take for international orders?
International shipping typically takes 7-14 business days depending on your location and local customs processing times.
Can I return a limited edition vinyl or CD if I change my mind?
Returns are accepted within 30 days of delivery, provided the item is still in its original, unopened shrink-wrap packaging.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Will I receive a tracking number for my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress.
Are the merchandise items officially licensed?
All products sold on the Within Temptation Music Store are 100% officially licensed and produced in collaboration with the band.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damage, and we will arrange for a replacement or a full refund.